Contact Email: [email protected]
Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear sectors. The Group’s Head Office is in Malta but is also present through offices in Italy, Cyprus, Morocco, Nigeria, Algeria and Greece.
Though Hudson Holdings was founded in 2006, the Group’s roots reach as far back as 1987 when the first pair of NIKE was sold in Malta.
KIABI is France’s leading prêt-à-porter retailer with over 10,000 employees of 60 different nationalities. Established in 1978 in the North of France, KIABI revolutionized off-the-peg fashion with the introduction of low-cost fashion for the whole family. KIABI is a symbol of simplicity, universality, and joy of living, offering collections designed in France by an in-house team of 56 fashion designers.
Role Purpose
Execute all activities necessary for the efficient operation of the store. Ensure prompt and courteous service to customers to maximize sales and customer satisfaction while promoting the company’s image of quality and professionalism.
Key Duties and Responsibilities
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Ensure the store functions smoothly, providing support as needed
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Monitor all KPIs (sales budgets, conversion, UPT), and drive the team to exceed targets
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Assist Brand and Operations Manager with retail planning and execution
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Deliver a unique customer experience aligned with company branding
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Manage stock orders based on forecasted demand and trends
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Understand customer needs, feedback, and complaints
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Enforce security measures to prevent theft (internal and external)
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Ensure top-level customer care from all staff
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Organize team structure, specializations, and shift rosters
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Resolve customer queries and complaints effectively
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Ensure compliance with legal requirements
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Manage daily cash reconciliation and inform Finance Department
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Oversee store maintenance and coordinate repair or upgrade works
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Provide staff with necessary tools, equipment, and stock
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Maintain defect-free, well-priced, and properly displayed merchandise
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Foster staff motivation and strong team relationships
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Maintain high standards of service and work quality
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Lead the team to achieve goals
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Train and evaluate staff performance
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Perform other duties as assigned
Core Competencies, Knowledge, and Experience
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At least 2 years of retail experience in a supervisory or leadership role
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Understanding of financial and customer service principles
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Proficient in MS Office
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Strong leadership and organizational skills
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Effective interpersonal and communication abilities
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Problem-solving mindset
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Flexibility to work in shifts
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Sales-driven with KPI expertise to motivate team and achieve targets
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Clear communication with team and HQ departments
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Ability to mentor and pass on training
