The Information Desk Attendant at the Mall of Cyprus plays a pivotal role in enhancing the shopping experience for our customers. As the face of the mall, you will provide outstanding customer service by offering assistance, information, and a warm welcome to all visitors. We are seeking a candidate with exceptional communication skills, a friendly demeanor, and a passion for ensuring a positive experience for our visitors.
Key Responsibilities:
- Customer Assistance:
- Warmly greet visitors and create a welcoming atmosphere at the information desk.
- Assist customers with inquiries about store locations, mall events, and general mall information.
- Provide clear directions and guidance to help shoppers navigate the Mall of Cyprus.
- Promote Mall Services:
- Promote mall services and amenities, including gift cards, wheelchair rentals, and special mall events.
- Inform customers about current promotions, discounts, and special offers from mall retailers.
- Phone and Email Support:
- Answer incoming phone calls and respond to emails promptly and professionally.
- Offer accurate information to remote inquiries and address customer concerns effectively.
- Lost and Found:
- Manage the lost and found process, including cataloging lost items and assisting customers in reclaiming lost property.
- Safety and Security:
- Stay informed about mall security procedures and promptly report any suspicious activities or safety concerns.
- Provide assistance during emergency situations as directed by mall management.
- Information Desk Maintenance:
- Maintain a tidy and organized information desk area.
- Ensure that informational materials are well-stocked and easily accessible to customers.
- Team Collaboration:
- Collaborate with mall management, security personnel, and other departments to effectively address customer needs and concerns.
- Attend staff meetings and training sessions as required.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Familiarity with the layout of the Mall of Cyprus and its stores is a plus.
- Ability to remain composed and calm under pressure.
- Basic computer skills for email and data entry.
- Flexibility to work evenings, weekends, and holidays as needed.
Application Process:
Interested candidates are invited to submit their resumes. Qualified candidates will be contacted for an interview.
The Mall of Cyprus is an equal opportunity employer that values diversity. We welcome applications from individuals of all backgrounds and experiences.
To Apply: Send your resume and a cover letter outlining your relevant experience to info@mallofcyprus.com.
Deadline for applications: 31 October 2023